 How do I contact tarte? I need help or I have a problem! Can I order by phone? Can I call tarte? |
| Please email info@tartecosmetics.com for help. We do not currently have phone directed assistance. |
| What credit cards do you accept? |
| For your convenience, tartecosmetics.com accepts American Express, Visa, Mastercard, and Discover. |
| How will my order be shipped? |
| All items are shipped standard FedEx Ground. Your order will arrive approximately 7-10 business days from date of purchase. Sorry, but we currently do not ship internationally. |
| I would like to return/exchange a product or my order, what do I do? |
We anticipate that you are satisfied with your products. However, if you are not completely satisfied with your purchase, you may return your products along with your receipt within 30 days of purchase to: Attn: RETURNS Refunds will be given for the price shown on your receipt. Shipping costs will not be refunded. Unfortunately, products purchased through tartecosmetics.com may NOT be returned or exchanged at any retail locations that sell tarte cosmetics. Also, items purchased at any retail store may NOT be returned or exchanged to the address above. Exchanges of items purchased through tartecosmetics.com should be forwarded to the above address and include receipt. Depending on the value of product returned, you should consider insuring your shipment. tarte is not responsible for any lost items returned by the customer. |
| I haven't received my order, my order is missing items, or my shipment is late? |
| Please send an email to info@tartecosmetics.com with your order number and preferably the order confirmation email and we will get get back to you ASAP. |
| I received an error message while trying to place an order, what do I do? |
| Our website works best with IE7 and Mozilla Firefox. To help resolve this issue you may want to delete your computers cookies and empty the cache as these sometimes interfere with online merchants. |
| Does tarte ship internationally? Where can I buy tarte internationally? |
| Unfortunately we are not yet sold internationally. We are currently NOT looking into international distribution, we are only available in Canada and one small boutique in Australia. Tarte does NOT currently ship orders internationally. |
| Does tarte test on animals? |
| Tarte cosmetics, established in 2000, has not tested and will never test any product in the tarte cosmetics line on animals. |
| Does tarte offer free samples? How can I receive free samples? |
| tarte does NOT currently offer free cosmetics or fragrance samples. |